Careers

Field Service Technician

Field Service Technician Responsibilities Include:

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and training tasks
• Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Manages all onsite installations, educates and trains the customer on operation, safety and maintenance of the machine
• Diagnose errors or technical problems and determine proper solutions
• Ability to travel 50 % – 75% of the time and when not traveling, work in the service department taking calls helping customers over the phone and helping on machine rebuilds
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner
• Comprehend customer requirements and make appropriate recommendations/briefings

Requirements

• Must possess a working knowledge of electrical, pneumatic and hydraulic systems
• Must have strong troubleshooting skills to identify, test and repair to resolve machine problems
• Able to read and understand and utilize electrical drawings
• Ability to work flexible shifts and to adapt to changing work schedules
• Must have valid driver’s license with a clean driving record
• Technical degree/certification or equivalent experience

Summary

We are looking for a self-starter machine technician to complete a thorough tear down and rebuild machines as assigned. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Disassembles preowned machines
• Clean all parts
• Change all the bushings and damaged parts
• Reassemble the machine
• Update the electrical cabinet and control
• Test the machine

Requirements

• Must be electrical and mechanical inclined
• Must have strong troubleshooting skills to identify, test and repair to resolve machine problems
• Able to read and understand and utilize electrical and mechanical drawings
• Safety awareness

Please send your resumes to hr@roperwhitney.com or call 815-962-3011 ext 278.

Roper Whitney is seeking a Mechanical Engineering Intern who is a current student looking for an opportunity to grow their on-the-job experience and learn about machine manufacturing and assembly. This is a year-round, paid internship, 20 hrs a week with flexible scheduling, and more.

PURPOSE/FUNCTION/SUMMARY (TRAINING NEEDS)

Responsible for supporting engineering functions by performing SolidWorks based applications required for new product development, standard product modifications defined by Sales and creation and distribution of manufacturing documentation.  Provides design analysis to support manufacturing and furnishes technical assistance as needed.

ESSENTIAL FUNCTIONS

1. Performs SolidWorks based drafting for part and finish drawings.
2. Provides engineering support for new product development and release of manufacturing documentation.
3. Prepares and directs new product projects specified by Sales.
4. Provides analysis and technical recommendations for engineering change notice evaluation.

PRINCIPAL RELATIONSHIPS

1. Internal: Engineering Manager, Engineering Department Staff, Director of Operations, Production, Purchasing, Sales.
2. External: None.

LEVEL OF AUTHORITY

Authority to provide technical assistance and design related analysis and documentation in support of product throughput.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. Education/Training: In process of Bachelor’s degree in Mechanical Engineering.
2. Experience/Skills: Excellent math, communications and computer skills. Working knowledge of GD&T.

PHYSICAL AND VISUAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with impairments to perform the essential functions.

1. Regularly required to sit and use hands to finger, handle, or feel.
2. Occasionally required to stand, walk, reach with hands and arms, talk and hear.
3. Occasionally required lifting up to 25 pounds.
4. Close vision required.

Please send your resumes to hr@roperwhitney.com