Careers

Field Service Technician

Field Service Technician Responsibilities Include:

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and training tasks
• Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Manages all onsite installations, educates and trains the customer on operation, safety and maintenance of the machine
• Diagnose errors or technical problems and determine proper solutions
• Ability to travel 50 % – 75% of the time and when not traveling, work in the service department taking calls helping customers over the phone and helping on machine rebuilds
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner
• Comprehend customer requirements and make appropriate recommendations/briefings

Requirements

• Must possess a working knowledge of electrical, pneumatic and hydraulic systems
• Must have strong troubleshooting skills to identify, test and repair to resolve machine problems
• Able to read and understand and utilize electrical drawings
• Ability to work flexible shifts and to adapt to changing work schedules
• Must have valid driver’s license with a clean driving record
• Technical degree/certification or equivalent experience