Careers

Roper Whitney in Rockford IL, has been in business since 1910. We value our employees and work continuously to make our company a great place to work for. Below are the currently available positions. If you are looking for a career at Roper Whitney please email your resume to hr@roperwhitney.com.

Current Openings

Field Service Technician

Field Service Technician Responsibilities Include:

  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and training tasks
  • Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

  • Manages all onsite installations, educates and trains the customer on operation, safety and maintenance of the machine
  • Diagnose errors or technical problems and determine proper solutions
  • Ability to travel 50 % – 75% of the time and when not traveling, work in the service department taking calls helping customers over the phone and helping on machine rebuilds
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner
  • Comprehend customer requirements and make appropriate recommendations/briefings

Requirements

  • Must possess a working knowledge of electrical, pneumatic and hydraulic systems
  • Must have strong troubleshooting skills to identify, test and repair to resolve machine problems
  • Able to read and understand and utilize electrical drawings
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Must have valid driver’s license with a clean driving record
  • Technical degree/certification or equivalent experience