Technical Support

We pride ourselves on delivering high levels of technical support so you can get the most out of our equipment and keep your shop running as efficiently as possible. If you need immediate technical support, please call 815.962.3011 and speak directly to one of our technical support specialists.

Real-Time Support with Maximum Up-time

With Konnect you can receive real-time support for your folder directly from our service team. Our technical experts can remotely diagnose and correct most issues that may occur to help you avoid costly down-time.

Features include:

  • Live video on your equipment’s control system
  • Diagnose machine problems quickly to help you avoid down-time
  • Eliminate travel costs for onsite, in-person service calls and maintenance
  • Share your machine’s control system so we can make necessary updates remotely
  • Receive follow-up training or programming assistance

Konnect is available on all equipment powered by the Synergy Control System. To schedule a demo, or to learn more about how Konnect and real-time support can help your production line remain efficient, contact us at service@roperwhitney.com