Technical Support

We pride ourselves on delivering high levels of technical support so you can get the most out of our equipment and keep your shop running as efficiently as possible. If you need immediate technical support, please call 815.962.3011 and speak directly to one of our technical support specialists.

RW Customer Support


If you have technical questions about hand tools or larger equipment, you’re welcome to start a live chat by clicking the blue chat box at the bottom of your browser window. The chat room is commonly available Monday through Friday from 8:00AM to 5:00PM CST. If the chat happens to be closed, you can leave us a message and we will respond as soon as we’re back online.


Real-Time Support with Maximum Up-time

With Konnect, you can have a direct link to the Roper Whitney technical support and service team. Features include:

  • Live audio and video on your equipment’s control system
  • Diagnose machine problems with our help
  • Share your machine’s control system so we can make necessary updates
  • Receive follow-up training or programming assistance

Konnect is available on all equipment powered by the Synergy Control System. To schedule a demo, or to learn more about how Konnect can help your production line remain efficient, email our Konnect specialist at